Refund Policy

7-Day Annual Plan Credit Refund Rule

Refunds are limited to annual subscriptions and apply only to the unused credit balance. To qualify, your request must be submitted within 7 days of purchase. This rule applies to both The Reader and The Scholar plans.

• Only annual plans are eligible for refunds.
• Only credits not used at the time of request are refundable.
• Requests submitted after 7 days from purchase are not eligible.
• Monthly subscriptions and renewal cycles are not refundable under this rule.

Subscription Cancellation

How to Cancel

You may cancel your subscription at any time through:

• Your Account Settings → Subscription → Cancel Plan.
• Emailing support@loudvoicereader-scholar.com with your cancellation request.

Effect of Cancellation

When you cancel, your subscription remains active until the end of the current billing period. You will continue to have access to all paid features until that date. After expiry, your account reverts to the free tier.

Cancellation does not automatically trigger a refund unless you are within the 7-day annual-plan unused-credit refund window.

Annual Plan Cancellation

If you cancel an annual plan after the 7-day window has passed, no refund is provided. You retain access until the end of the annual period.

Refund Eligibility

A refund may be issued in the following circumstances:

• You purchased an annual Basic, Premium, Pro, BYOK, Scholar Pro, or Scholar Research plan.
• You submit the request within 7 days of purchase.
• A refundable amount remains as unused credits.
• You provide account email and basic purchase details to verify eligibility.

Non-Refundable Items

The following are not eligible for refunds:

• Requests made more than 7 days after purchase.
• Used credits from an annual subscription.
• Monthly plans, renewals, and partial period refunds.
• Accounts terminated for violation of our Terms of Service.
• Charges that resulted from account sharing or unauthorized use that you failed to report promptly.

How to Request a Refund

To request a refund, please:

• Email support@loudvoicereader-scholar.com from the email address associated with your account.
• Use the subject line: "Refund Request".
• Include: your full name, account email, subscription plan, and the reason for the refund (optional within the 7-day window).
• If requesting outside the standard window due to a billing error or technical issue, provide a description of the problem.

We aim to respond to all refund requests within 2 business days of receipt.

Processing Time

Once a refund is approved, processing times depend on your payment method:

• Credit/Debit Card (via Stripe): 5–10 business days to appear on your statement.
• PayPal: 3–5 business days to appear in your PayPal balance.
• Paddle and Moneroo: 5–15 business days depending on the provider and your bank.

You will receive a confirmation email when your refund has been processed. If you do not see the refund after 10 business days, please contact your bank or payment provider first, then reach out to us if the issue persists.

Disputes & Chargebacks

We encourage you to contact us directly before initiating a chargeback with your bank or card issuer. Most issues can be resolved quickly through our support team, and chargebacks can cause delays and complications for both parties.

If you initiate a chargeback without first contacting us, we reserve the right to provide evidence of the transaction and dispute the chargeback. Accounts with outstanding chargebacks may be suspended pending resolution.